Shipping Policy

Section 1 - Processing Time

Orders are processed once payment is confirmed. Standard processing is 2 to 7 business days depending on product type.

Section 2 - Printify Fulfillment

Most orders are fulfilled and shipped through Printify’s network of print providers. Production timelines vary by provider and product.

Section 3 - Estimated Shipping Times

Shipping times are estimates only. Delays may occur due to carrier issues, customs, or unforeseen events.

Section 4 - Domestic Shipping

Orders within the United States typically arrive within 3 to 10 business days after processing.

Section 5 - International Shipping

International orders may take 10 to 30 business days depending on the destination country and customs clearance.

Section 6 - Tracking Numbers

A tracking number will be provided once the order has shipped.

Section 7 - Split Shipments

Orders containing multiple items may arrive in separate packages.

Section 8 - Carrier Responsibility

Freeze Gang is not responsible for carrier delays or errors once the order has left our fulfillment partner.

Section 9 - Customs Duties

International buyers are responsible for paying all duties, taxes, and customs fees.

Section 10 - Shipping Costs

Shipping costs are calculated at checkout based on product type, shipping speed, and destination.

Section 11 - Free Shipping Promotions

Any free shipping promotion is subject to limitations and may only apply to certain regions.

Section 12 - PO Boxes

Some carriers do not deliver to PO Boxes. If entered, your order may be delayed or canceled.

Section 13 - APO and FPO

Orders to APO or FPO addresses may have extended delivery times.

Section 14 - Address Accuracy

Customers are responsible for entering accurate shipping information at checkout.

Section 15 - Address Corrections

Freeze Gang cannot guarantee corrections once the order has been placed.

Section 16 - Returned Packages

Packages returned to sender due to incorrect or incomplete address may incur additional fees.

Section 17 - Package Theft

Freeze Gang is not responsible for packages marked as delivered by the carrier but reported as stolen.

Section 18 - Lost Packages

Lost packages must be reported to the carrier. Freeze Gang may assist but cannot guarantee replacement.

Section 19 - Damaged Items in Transit

If an item arrives damaged, customers must notify Freeze Gang within 7 days with photo evidence.

Section 20 - Signature Requirements

Some shipments may require a signature upon delivery at the discretion of the carrier.

Section 21 - Holiday Delays

Orders placed near holidays may be subject to extended processing and delivery times.

Section 22 - Weather Delays

Severe weather events may delay shipments.

Section 23 - Pre Orders

Pre order items will ship once available. Estimated ship dates will be provided but are subject to change.

Section 24 - Backordered Items

If an item is on backorder, customers will be notified by email.

Section 25 - Order Changes

Orders cannot be changed once in production.

Section 26 - Cancellation Policy

Orders may only be canceled before they enter production.

Section 27 - Shipping Confirmation

Customers will receive an email confirmation once the order has shipped.

Section 28 - Tracking Updates

Tracking may take 24 to 48 hours to update.

Section 29 - Invalid Tracking

If tracking is invalid after 5 business days, contact Freeze Gang support.

Section 30 - Delivery Confirmation

Orders are considered delivered once marked as such by the carrier.

Section 31 - Reshipment Policy

Reshipments for returned or undeliverable packages may require additional shipping fees.

Section 32 - Wrong Item Received

If you receive the wrong item, contact Freeze Gang support within 7 days.

Section 33 - Carrier Choice

Carriers are selected at the discretion of Printify or Freeze Gang.

Section 34 - International Restrictions

Certain products may not be available in all countries due to legal or customs restrictions.

Section 35 - Packaging Materials

Orders are shipped using Printify provider packaging. Freeze Gang branding may not appear.

Section 36 - Environmental Considerations

Some packaging may include recycled or eco friendly materials.

Section 37 - Bulk Orders

Large orders may require extended processing and separate shipments.

Section 38 - Oversized Items

Oversized or heavy items may incur additional shipping charges.

Section 39 - Undeliverable Orders

Orders deemed undeliverable by the carrier will be returned to sender.

Section 40 - Incorrect Product Description

In the rare case of a description error, Freeze Gang reserves the right to cancel or amend the order.

Section 41 - Fraud Prevention

Suspicious orders may be delayed or canceled pending verification.

Section 42 - Order Holds

Orders may be placed on hold for payment verification or address confirmation.

Section 43 - Shipping Liability

Liability transfers to the customer once the order is delivered to the carrier.

Section 44 - Third Party Shipping Services

Freeze Gang is not responsible for third party redirection services.

Section 45 - Refused Deliveries

Refused deliveries may incur restocking and reshipping fees.

Section 46 - Time Sensitive Orders

Freeze Gang cannot guarantee delivery by specific dates unless otherwise stated.

Section 47 - Weekend Deliveries

Weekend deliveries are subject to carrier availability.

Section 48 - Local Delivery

Freeze Gang does not currently offer local delivery or pickup options.

Section 49 - Currency Conversion

Shipping costs shown at checkout may reflect currency conversion rates.

Section 50 - Multi Country Orders

Orders shipping to multiple countries require separate checkouts.

Section 51 - Exchange Restrictions

Exchanges are not available for Printify fulfilled products.

Section 52 - Return Shipping Costs

Customers are responsible for return shipping unless otherwise authorized.

Section 53 - Incorrect Size or Fit

Freeze Gang is not responsible for incorrect size selection.

Section 54 - Non Returnable Items

Custom or personalized items are non returnable.

Section 55 - Return Timeline

Return requests must be made within 14 days of delivery.

Section 56 - Refund Timeline

Refunds may take up to 10 business days to process after approval.

Section 57 - Partial Refunds

Partial refunds may be issued at the discretion of Freeze Gang.

Section 58 - Store Credit

In some cases, refunds may be issued as store credit.

Section 59 - Shipping Fee Refunds

Shipping fees are non refundable.

Section 60 - International Refunds

Refunds may not be available for international shipments depending on carrier policies.

Section 61 - Defective Product Policy

Defective products must be reported within 7 days with photo evidence.

Section 62 - Chargeback Policy

Customers agree to first resolve disputes with Freeze Gang before initiating chargebacks.

Section 63 - Legal Compliance

All shipments comply with local, state, federal, and international shipping laws.

Section 64 - Export Restrictions

Some products may not be exported to specific countries.

Section 65 - Risk of Loss

Risk of loss transfers to the customer once the carrier accepts the package.

Section 66 - Force Majeure

Freeze Gang is not liable for shipping delays caused by events outside reasonable control.

Section 67 - Policy Updates

This policy may be updated at any time without notice.

Section 68 - Governing Law

This shipping policy is governed by the laws of the State of New York.

Section 69 - Contact Information

For any shipping questions, contact freezew1ck@freezew1ck.online.